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Resource / Editable message set

Start with a message a customer can recognize.

Five plain-language review-request drafts for completed service work. Copy one, replace the placeholders, and adapt it to the business’s actual consent and follow-up process.

Message library

Choose by context, not by promised performance.

These are starting drafts. Delivery, response, and review outcomes depend on the customer relationship, timing, consent, service experience, destination, and many other factors.

{{first_name}} Customer’s first name{{business_name}} Public business name{{review_link}} Direct review destination{{sender_name}} Recognizable sender

Select a draft and copy it to your editing workspace.

DRAFT / 01

Same-day follow-up

After the business confirms the work is complete

Hi {{first_name}}, thanks again for choosing {{business_name}} today.

If you would like to share an honest review of your experience, here is the direct link:
{{review_link}}

Thank you,
{{sender_name}}

Use only when same-day contact fits the service and the customer’s communication preferences.

DRAFT / 02

Next-day request

When the customer has had time to experience the completed work

Hi {{first_name}}, thank you for working with {{business_name}} yesterday.

If you have a moment and would like to leave an honest review, you can use this link:
{{review_link}}

Thanks again,
{{sender_name}}

A sensible default when the result is easier to assess after some time has passed.

DRAFT / 03

Concise request

For service paths where brief messages are expected

Thanks for choosing {{business_name}}, {{first_name}}.

If you would like to share an honest review, here is the link:
{{review_link}}

— {{sender_name}}

Keep the sender recognizable even when the message is short.

DRAFT / 04

Relationship-based work

After a longer project or recurring service milestone

Hi {{first_name}} — thank you for trusting {{business_name}} with your project.

If you would like to share an honest review of the experience, here is the direct link:
{{review_link}}

We read every review.
— {{sender_name}}

Adapt “project” to the milestone the customer will recognize.

DRAFT / 05

Requested link resend

When a customer asks for the review link again

Hi {{first_name}} — here is the review link you requested:
{{review_link}}

Thank you for taking the time to share your experience with {{business_name}}.
— {{sender_name}}

This is a link resend, not a reason to add another unrequested follow-up sequence.

Before any message sends

A stable workflow includes the exceptions.

The message is only one part of the system. Completion status, consent, suppression rules, sender identity, and ownership still need a documented source.

  • Confirm the work is complete under the business’s normal process.
  • Use contact details according to the customer’s consent and applicable requirements.
  • Ask for an honest review—never a required rating.
  • Do not hide the public review link from customers with negative feedback.
  • Keep a way to pause, suppress, or review exceptional cases.
  • Check current messaging and review-platform policies before launch.

Use the drafts

Test manually before encoding the workflow.

Operator noteReview the follow-up workflowServiceConnect a stable message pathProject noteDiscuss timing and exceptions